India
Published 4 October 2026 · By the Digital Five Star relocation team
Why this matters
Most moves go smoothly, but every year customers lose money to fake movers who quote very low, take an advance and then raise the price after loading - or never show up. A few checks before booking protect you.
Checks before you book
- Physical office - a genuine company has a real address you can visit or see on Google Maps.
- Reviews - read recent reviews on Google and other platforms, not only testimonials on the website.
- Survey - genuine movers want to see or understand your goods before quoting.
- Written quotation - insist on an itemised quote on the company letterhead or email.
- Consistent name and number - the company name, phone number and website should match everywhere.
Red flags
- A price far lower than every other quote.
- Pressure to pay a large advance immediately.
- Payment requested to a personal account that does not match the company name.
- No written quotation, receipt or goods inventory.
- Requests for OTPs, card PINs or passwords - a mover never needs these.
On moving day
- Get an inventory list of all packed items and keep a copy.
- Note the vehicle number and the driver's contact.
- Keep cash, jewellery and documents with you.
- Check goods at delivery before signing the delivery receipt.
Frequently asked questions
How do I verify a mover's payment details?
Call the company on its official number listed on its website and Google Business Profile and confirm the account before paying.
Should I pay the full amount in advance?
No. A booking advance is normal; the balance is usually paid at dispatch or delivery as per the written quotation.